COVID-19 POLICIES AND PROCEDURES
LAST UPDATED March 28, 2020
Sunset Properties' first concern and priority is the safety of both our team and our guests. As Covid-19 continues to impact the daily lives across the United States and the globe, we want to be completely transparent about our practices and policies, as well as the advisories provided by our state and county officials, which are located at the bottom of the page.
Information about COVID-19 changes and evolves daily. We will make every effort to remain flexible and responsive to our guests' concerns and keep you up to date. The State of North Carolina has issued Stay at Home Orders through April 29, 2020. Guests scheduled to arrive during that period have the option of moving their dates to an open week at the same home or receiving a refund. If the State of North Carolina extends the Stay at Home Orders, arriving guests will be notified and given those same options.
For guests arriving after April 29th, our cancellation policy remains in effect. Guests wishing to cancel reservations with an arrival date after April 29th should first notify us in writing as soon as possible by e-mailing email@example.com. Next contact Red Sky Travel insurance and, if applicable, begin the steps of filing your claim. Once we receive your cancellation submission in writing, we will make every effort to re-rent the property. If re-rented, you will receive a refund, less any difference in rental rate, travel insurance premium, any third-party booking fee, and $150 cancellation fee, and all applicable taxes. If the Premises cannot be re-rented, no monies shall be refunded.
VACATION TRIP INSURANCE
Sunset Properties offers you the ability to purchase Travel Insurance to protect your vacation investment.
Our housekeepers are trained annually with detailed instruction on sanitation and safety. Our homes are professionally cleaned between guest stays using CDC and EPA-approved chemicals and sanitizers. Due to Covid-19 concerns, we are now utilizing a CDC-recommended two-step process that includes, first, our normal rigorous departure cleaning process, followed by a final top-to-bottom disinfection process that targets high-exposure locations such as light switches, door knobs, remote controls, etc. We recommend guests practice the same increased hygiene habits they’ve been emphasizing in their own homes and plan on disinfecting these same surfaces daily. As always, our rental linens are professionally laundered and sanitized following strict protocols.
While we never encourage a team member to report to work if they are ill, in light of the new advisories laid out by health officials, we have added to our policy that no employee is to report to work if they are presenting symptoms identified with COVID-19. Additionally, we encourage all employees to follow recommended hand-washing procedures as laid out by our health officials and leaders.
SOCIAL DISTANCING AND LIMITED OFFICE VISITS
As we each practice "social distancing" in response to COVID-19, our first priority remains the safety of the Sunset Properties team, homeowners and guests, as well as our fellow islanders. While our offices are currently staffed during regular business hours and normal operations continue, we are asking that all non-essential office visits by guests, homeowners, visitors, and vendors be restricted unless absolutely necessary. If you need to meet with one of our team members, please contact us by phone or email to schedule an appointment.
HELP “FLATTEN THE CURVE”
We are asking of our guests the same that we are asking of our team and of ourselves: if you are sick or showing symptoms identified with COVID-19, please follow the advisories set forth by health officials on every level and stay home, self-quarantine and seek medical treatment if necessary.
When traveling it is important to stay informed of local advisories, policies, and procedures. We will continue to post all relevant information as received below.
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